We are here to help with orders, returns, delivery, and anything else about your purchase from MacLachlan College.
How to reach us
MacLachlan College 337 Trafalgar Road, Oakville, ON, L6J 3H3, CA Email: payments@maclachlan.ca Phone: 905-844-0372 Web: https://maclachlan.ca
Hours
Monday to Friday, 9:00am to 5:00pm local time, excluding public holidays. Messages that arrive outside those hours are answered on the next business day.
Response times
We reply to email within 1 business day. Returns and refunds are usually resolved within 5 business days of the item reaching us.
Before you contact us
Having your order number ready lets us find your order immediately. For a delivery question, please also include the tracking number from your shipping confirmation email.
Common questions
Where is my order? Use the tracking number in your shipping confirmation. If tracking has not moved for 7 business days, contact us and we will open a carrier claim.
How do I return something? See our Refund and Return Policy, then contact us with your order number to start the return.
My item arrived damaged. Send us photographs within 7 days of delivery and we will replace or refund it in full.
I was charged the wrong amount. Contact us before disputing the charge with your bank. We can almost always resolve a billing question faster than a chargeback, which can take up to 90 days.